Falcon Privacy Policy

Effective date: Sep 1, 2020

We are committed to providing you notice about how FalconRide WLL and our affiliate and subsidiary companies (together, “Falcon”or “we”, or “us”, or “our”) handleyour information. This Falcon Privacy Policy (the “Privacy Policy”) applies to the information, that we collect andprocess about users of our Services, and those who communicate with us aboutour Services, interact with us on social media, attend our events, participatein our surveys, contests and promotions, or are subscribed to our marketing andinformational communications (the “Interactions”).In this Privacy Policy, “Services”means:


·        Falcon websites that link to thisPrivacy Policy, including any versions optimized for viewing on a mobile device(the “Sites”);

·        Falcon mobile applications (each an “App);

·        Falcon vehicles (each a “Vehicle);and

·        the features and services availablethrough our Sites, Apps and Vehicles.


We have established this PrivacyPolicy to let you know the kinds of information we may gather during your useof the Services and related other Interactions, how we use your information,when we might disclose your information, and your rights and choices regardingyour information that we collect and process.


This Privacy Policy contains the following sections:


1.                  The Information We Collect

2.                  Use and Processing of Information andEU Legal Bases

3.                  Disclosure of Your Information

4.                  Use of Cookies and Other OnlineTracking Technologies

5.                  Online Advertising

6.                  How We Protect Your Information

7.                  Retention of Your Information

8.                  International Users

9.                  Third Party Links and Services

10.              Changes to this Privacy Policy

11.              Your Choices

12.              Access and Data Subject Rights

13.              Your Qatar Privacy Rights

14.              Contact Information


1.                  The Information We Collect


We collect information related to ourServices and Interactions directly from users, automatically related to theiruse of the Services and our Interactions, as well as from third parties. We maycombine the information we collect from these various sources.


1.1              Informationyou provide to us:


We collect and process all personal data and informationthat isprovided directly from users:


(a)               Account registration, management,profile creation and modification, including but limited to:


(i)                yourname;


(ii)              yourmobile number;


(iii)            youremail address;


(iv)            yourbirthdate;  


(v)              yourregistration and login data; and


(vi)            anyother personal data which you communicate to us by other means from time totime.


(b)              Account access and use, as well asuploading content to the services and other associated activities, including but notlimited to:


(i)                yourregistration and login data, along with any other personal data which youcommunicate to us by other means from time to time;


(ii)              thelocation of your computer or mobile device during the use of our Website orApp;


(iii)            languagesettings;


(iv)            timezone;


(v)              interfacecontrols;


(vi)            systeminformation; and


(vii)          versionused.


(c)               Vehicle use;


(d)              Access to and use of the Sites andApps;


(e)               Submission of payment information;


(f)                Event registration and attendance;


(g)              Participation in surveys, contests,sweepstakes and promotions sponsored by Falcon;


(h)              Signing up to receive alerts or otherinformation via email, text or instant messages from Falcon;


(i)                Customer service, technical support,and related communications;


(j)                 Participation in communities,commenting on blog entries, interacting with use on social media, andparticipation in other forums; and


(k)              Submission of an application or resumeto work at Falcon.


The types of information we collectdirectly from you are: your name, e-mail address, phone number, postal address,other contact information, credit card and billing details, Including billingaddress, communications preferences, payment and transaction history, whererequired your birthdate and driver’s license information or otheridentification card, and any other information you submit to the services orotherwise provide to us. We also collect certain demographic data if youprovide it to us includingage, gender, preferred language, and current location.


1.2              AutomaticallyCollected Information 


We also collect information throughautomated and technical means as you browse our Sites, use our Apps, orotherwise use the Services:


1.3              Deviceand Online Usage


We collect information about your computer, browser,mobile or other device that you use to access the Services. We may use cookies,pixels, log files and other similar technologies to collect such information,Including  IP address, device identifiersand other unique identifiers, browser type, browser language, operating systemname, and version, device name and model, version, referring and exit pages,dates and times you access our services, the length of time that you are loggedinto or using our services, the links you click or features you use, softwarecrash reports and session identification number. Please see the “Use of Cookiesand Other Online Tracking Technologies” section below or our CookieNotice for more information.


1.4              LocationInfo and Vehicle Usage


We automatically collect and store location informationfrom your device and from any vehicles you use. We collect and store thelocation information (e.g., city or P.O. Box code where available) associatedwith the IP address of the device you use to access the Services, as well as,with your permission, your mobile device’s location information using GPS orBluetooth (you can change your location/Bluetooth settings for your mobiledevice; however, certain features may not be available through the App if youdo so).


1.5              Analytics


We compile and analyze information derived from the useof our services, such as aggregate usage patterns, user preferences, peakdemand times, common routes and other information.


1.6              InformationWe Collect from Third Party Sources


In some cases, we collect userinformation from third parties.


(a)               Third Party Platforms and Social MediaSites: When you interact with us or post contentabout us on third-party social media platforms – like Facebook, Twitter,Google+, Tumblr, LinkedIn, YouTube or Pinterest – we may collect certaininformation about that interaction; the information that we may collect isbased on your settings on and the policies of these social media platforms. Wemay also allow you to post certain information from these platforms to yourFalcon profile, and permit you to login to the Services using your third-partysocial media account, in which case you will be asked to consent to our accessand collection of certain information from your social media profile, subjectto the policies of that platform.


(b)              Other Third-Party Sources:We also may collect information about you that we may receive from businesspartners, marketers, analysts and other sources to, enable us to verify andupdate information contained in our records and better customize the servicesfor you. We may also collect information from credit reporting agencies todetermine your creditworthiness, credit score and credit usage, in compliancewith and to the extent permitted by applicable laws.


(c)               Referrals:We may from time to time conduct a referral service so that you may introducepeople you know to our Services, in accordance with applicable local laws. Ifyou choose to use our referral service to tell someone about our Services, wewill provide you with a template message and referral code to send to yourfriend. We will not collect the referral’s information unless he/she signs upto use the services with the referral code.


1.7              Use And Processing Of Information


We generally use the information wecollect from and about you to provide and operate the services, respond to userrequests, for customer service and support, to protect our rights and those ofothers, to send marketing communications, to help us personalize userexperiences and to improve the Services, as explained in more detail below.


Wemay also use your data to carry out research and analyze trends to betterunderstand how Users are using the Services and improve them.


ThisPrivacy Policy is not intended to place any limits on what we do with data thatis aggregated and/or de-identified so it is no longer associated with anidentifiable User of the Services.


1.8              LegalBases for Processing under Law of relevant country.


Without prejudice or clash with any ofthe provisions of Law No. (13) of 2016 and in line withDirective 95/46/EC (General Data Protection Regulation) (GDPR),regarding protecting the privacy of personal data, we process your personaldata as defined by the law for the purposes set out in the table below, underthe following legal bases:


Data & Information collectedeither from you or through a third party are included in the virtue of Article(2) of the law and that your entry into the lease contract is the consent describedin by Article (4) of the law, considering this policy as an annex to the leaseagreement & an integral part of it.


Our processing is necessaryto perform our obligations under a contract with you or to perform stepsrequested by you prior to entering into a contract with you (e.g., to verifythe information you have provided to us and provide the Services to you).


Our processing is necessary for our legitimate interests,including  to protect the security ofour services; to protect the health and safety of others; to establish, protectand defend our legal rights and interests; to monitor and protect our Vehicles;to prevent fraud and verify identity and authorization of users; to personalizeuser experiences and content; to understand and analyze usage trends; and toimprove the Services.


Legal Compliance: Where ourprocessing is required to comply with applicable law (for example, to maintainyour payment transaction history for tax reporting purposes).

In addition, we may process information to the extent necessary to protect thehealth, safety or vital interests of any person and to establish, protect anddefend our legal rights.


1.9              Purposeof Use and Processing. Generally, we use theinformation we collect as set forth in the below table:


Purposes  of Use and Processing of Information

Qatar  Law


Providing Support and Services
 To provide and operate the Services and related features, fulfill your orders  and requests and to process your payments
 To update the services
 To track vehicles, Including  location,  battery levels and rental status
 To permit you to update, edit, and manage your content
 To communicate with you about your use of the services and respond to your  inquiries and complaints
 For troubleshooting, technical and customer service and support purposes

Our  Contract with You Our Legitimate Interests Protect Legal Rights

 To verify the identity of users, applicants and others with whom we interact
 To confirm authorization of users that access and use the Services

Our  Contract with You Our Legitimate Interests

Improve Services and Analytics
 To create anonymous or aggregate information
 To optimize or improve our products, services and operations
 To perform statistical, demographic, and marketing analyses of our users, to  analyze and understand usage and activity trends, demographic trends and for  other research, analytical, and statistical purposes

Our  Legitimate Interests

Communicate with You
 To communicate with you about your account or transactions with us (Including  Services-related announcements) or your comments to a blog post
 To communicate with you about changes to our policies

Our  Contract with You Our Legitimate Interests Protect Legal Rights

Personalize Services and Ads
 To personalize content and experiences on our Services, Including providing  you reports, recommendations, and feedback based on your preferences, and to  use your location information for personalization purposes
 To better target ads so that users receive ads that are relevant to them

Our  Legitimate Interests Your Consent

Marketing and Promotions
To send you information, news, updates and  offers about us or our Services (subject to your consent where required by  applicable law)
 For other direct marketing and promotional purposes

Our  Legitimate Interests Your Consent

Protect Legal Rights and Prevent  Misuse
To protect the Services and our business  operations
 To detect, investigate, prevent or take action regarding illegal activities,  misuse, suspected fraud or situations involving potential threats to the  safety or legal rights of any person or entity, and as evidence in litigation
 To investigate, enforce and prevent violations of our policies and terms  (Including  this Privacy Policy, our  Terms of Use and Rental Agreement)
 As otherwise necessary to establish, protect and defend our legal rights

Our  Legitimate Interests Our Contract With You Protect Legal Rights

Complying with Legal Obligations 
 To comply with the law
 To respond to legal process or enforcement or legal process requests, e.g. in  response to subpoenas, court orders and other lawful requests by regulators,  courts and law enforcement agencies, or related to national security requests

Legal  Compliance Our Legitimate Interests Protect Legal Rights

General Business Operations
 Where necessary for the administration of our general business, accounting,  recordkeeping and legal functions
 As part of our routine business administration, such as employee training,  compliance auditing and similar internal activities

Our  Legitimate Interests
 Protect Legal Rights




2.                  Disclosure Of Your Information


We disclose the information we collect, in the followingways:


(a)               Affiliatesand Subsidiaries:Amongst our affiliated and subsidiary companies in furtherance of the purposesset out in this Policy; their use of your information is subject to thisPrivacy Policy.


(b)              BusinessPartners and Third Parties: We may share yourinformation with business partners who jointly sponsor events with us, fromtime to time; where required by applicable law, we will obtain your priorconsent. You may at any time withdraw your consent or tell us to stop sharingyour personal information (as defined under applicable law) with businesspartners and third parties by following the opt-out process described in the“Your Choices” section below. If you use the Services through a third-partyplatform that manages its own fleet of Falcon vehicles, we will also share yourinformation with the platform operator to assist in operating the Services.


(c)               Third-PartyService Providers:We use a variety of third-party service providers that perform functions on ourbehalf, such as hosting, billing and payment processing, push notifications,storage, bandwidth, content management tools, analytics, customer service,fraud protection, etc.


(d)              GeneralBusiness Operations: Where necessary to the administrationof our general business, accounting, record keeping and legal functions, to ourtax advisors, legal counsel and other professional services entities or agents.


(e)               LegalCompliance and Protection of Rights: We may also use ordisclose information if required to do so by law or in the good-faith beliefthat such action is necessary to (a) conform to applicable law or comply withlegal process served on us or the Services; (b) establish, protect and defendour rights or property, the Services or our users, Including  to investigate, prevent or take action regardingillegal activities, suspected fraud, situations involving potential threats tothe safety of any person, violations of our Terms of Use, Rental Agreement,other agreements or policies, or as evidence in litigation in which we areinvolved; and (c) act under emergency circumstances to protect the personalsafety of us, our affiliates, agents, or users of the Services or the public.This includes exchanging information with other companies and organizations forfraud protection.


(f)                OtherUsers:Certain features of our Services make it possible for you to share commentspublicly with other users. Any information that you submit through suchfeatures is not confidential and may be accessed by others. For example, if yousubmit a product review on one of our Sites, we may display your review (alongwith the name provided, if any) on other Falcon Sites and on third-partywebsites. Moreover, if you provide a comment on our blog, other blog readerswill be able to review your comments, and if you interact with us on our socialmedia pages, your comments will be publicly available. So, please take carewhen using these features. If you’d like to request removal of information thatwe have posted about you, please contact us as set forth in the “Your Choices”section below.


(g)              Aggregate/AnonymousInformation:We may share aggregate/anonymous information about use of the Services withthird parties for research, marketing, analytics and other purposes, providedsuch information does not identify a particular individual, such as bypublishing a report on usage trends. The sharing of such data is unrestricted.


(h)              BusinessTransfers:As we continue to develop our business, we may seek to buy, merge, or partnerwith other companies. In such transactions, (Including in contemplation of suchtransactions) user information may be among the transferred assets. If aportion or all of our assets are sold or transferred to a third party, customerinformation would likely be one of the transferred business assets. If suchtransfer is subject to additional mandatory restrictions under applicable laws,we will comply with such restrictions.


To request more information about thecompanies to whom we have disclosed your information, please contact us as setout in the “Contact Information” section.


Such request shall be treated &processed in accordance to the provisions of Article (6) of Personal DataPrivacy Protection Law No. (13) of 2016


3.                  Use Of Cookies And Other Online Tracking Technologies


Like most Sites and Apps and onlineServices, we use “cookies,” web beacons (a/k/a pixel tags), analytics devicesand similar technologies (some of which are operated by third parties) torecord your preferences, gather information about the use of our Services,personalize content and ads and track information about the performance of ouradvertisements. We may also use these technologies to monitor traffic and makethe Services easier and/or more relevant for your use. We may combine thisinformation with other information we collect from you.


Cookies: Theseare alphanumeric identifiers that we transfer to your device’s hard drivethrough your web browser for record-keeping purposes and associate with smalltext files that we use to record certain information regarding your use of ouronline Services, your preferences and actions, and other device and usage dataas described above. Some cookies allow us to make it easier for you to navigateour Sites, Apps, and Services, while others are used to enable a faster log-inprocess, personalize your use of the Services, or otherwise allow us to trackyour activities while using our Services. Many web browsers automaticallyaccept cookies, but you can usually modify your browser’s setting to decline orblock cookies if you prefer. If you delete your cookies or if you set yourbrowser or device to decline or block these technologies, some features of theServices may not work or may not work as designed.


Pixeltags (a/k/a web beacons or clear GIFs): Pixel tagsare tiny graphics with a unique identifier, similar in function to cookies,which are embedded invisibly on web pages or within emails. We or our serviceproviders may use pixel tags in connection with our Services to, among otherthings, track the activities of users of the Site and App, help manage content,measure ad performance and compile statistics about usage. We or our serviceproviders also use pixel tags in HTML emails to our customers to help us trackemail response rates, identify when our emails are viewed, and track whetherour emails are forwarded.


AnalyticsServices:We use third-party analytics services, Including Google Analytics, a webanalytics service provided by Google, WLL (“Google”), on our Services. Google Analytics uses cookies and othertracking technologies to help us analyze how users interact with and use theServices, compile reports on user’s’ activity, and provide other servicesrelated to activity and usage. The technologies used by Google may collectinformation such as your IP address, time of visit, whether you are a returnvisitor, and any referring website or App. To learn moreabout Google’s analytics services and to learn how to opt out of tracking ofanalytics by Google click here. We also use Mix Panel to collectinformation about site usage. For more information and to opt out of Mix Paneltracking technologies, please click here.


For more information about our use of cookies,third-party analytics and other tracking devices, please see our CookieNotice.


4.                  Online Advertising


(a)               In order to display more relevantadvertising on our Services, to manage our advertising on third-party sites,mobile Appsand online services, and to measure and improve our ads and marketing efforts,we may work with Facebook, Google and other third-party ad companies, adexchanges, channel partners, measurement services and ad networks. Please seethe “Use of Cookies and Other Online Tracking Technologies” section below orour Cookie Notice formore information.


(b)              These third parties may use cookies,web beacons or other tracking technologies to collect information about youruse of the Services and your activities across other websites and onlineservices, which they may associate with persistent identifiers. This informationmay be used to provide you with more relevant advertising or other targetedcontent on our Services and other websites or services, and to measure theperformance of such advertising. Their activities and your choices regardingtheir use of your information to personalize ads to you are subject to and setout in their own policies.


(c)               More Information. For more informationand to exercise your choices regarding Facebook and Google ads:


·                    Facebook (more info: privacy policy;choices: ad preferences page), and

·                    Google/DoubleClick (moreinfo: privacypolicy; choices: ads help page)


(d)              You can also learn more about onlineadvertising at www.aboutads.info/consumers andopt out of interest-based advertising from many participating ad companies atthe ad industry.


(e)               Similarly, you can learn about youroptions to opt-out of mobile App tracking by certain advertisingnetworks through your device settings. For more information about how to changethese settings for Apple, Android or Windows devices, see:


·                    Apple: http://support.apple.com/kb/HT4228

·                    Android: http://www.google.com/policies/technologies/ads/

·                    Windows: http://choice.microsoft.com/en-US/opt-out


(f)                Please note that opting-out ofadvertising network services does not mean that you will not receiveadvertising while using our Services or other services, nor will it prevent thereceipt of interest-based advertising from third parties that do notparticipate in these programs.


(g)              “Do-Not-Track” settings orfunctionality. Currently, our systems do not recognize browser “Do-Not-Track”requests. Falcon’s information collection and disclosure practices, and thechoices that we provide to customers, will continue to operate as described inthis Privacy Policy, whether or not a Do-Not-Track signal is received. However,you may disable certain tracking on our Sites, as discussed in this section(e.g. by disabling cookies), and you may opt-out of certain third party adnetworks as described below. For more information about Do-Not-Track signals,please click here.


5.                  How We Protect Your Information


We take technical, physical and organizationalsecurity measures to protect your information against accidental or unlawfuldestruction or accidental loss, alteration, unauthorized disclosure or access.However, no method of transmission over the Internet, and no means ofelectronic or physical storage, is absolutely secure. We encourage you to takesteps to protect your information and prevent unauthorized access to yourpassword or account by, among other things, signing off after using a sharedcomputer, choosing a robust password that nobody else knows or can easilyguess, and keeping your log-in and password private. We are not responsible forany lost, stolen, or compromised passwords, or for any activity on your accountvia unauthorized password activity.


6.                  Retention Of Your Information


We retain your information a for aslong as required to satisfy the purpose for which it is collected and used (forexample, for the time necessary for us to provide you with customer service,answer queries or resolve technical problems), unless a longer period isnecessary for our legal obligations or to establish, protect, or defend legalclaims. Therefore, the provision of Article (5) of the law no. 13/2016 is takeninto account when objecting to Falcon's retention of data.


7.                  Third Party Links And Services


The Services contain links tothird-party websites such as social media Sites, and also containthird-party plug-ins and functionalities (such as the Facebook “like” buttonand Twitter “follow” button). If you choose to use these Sitesor features, you may disclose your information not just to those third parties,but also to their users and the public more generally depending on how theirservices function. We are not responsible for the content or practices of thosewebsites or services. The collection, use, and disclosure of your informationwill be subject to the privacy policies of the third-party websites orservices, and not this Privacy Policy. We urge you to read the privacy andsecurity policies of these third parties.


8.                  Changes To This Privacy Policy


We reserve the right to amend thisPrivacy Policy at any time to reflect changes in the law, our data collectionand use practices, the features of our Services, or advances in technology. Wewill make the revised Privacy Policy accessible through the Services andupdating the “Effective Date” for the Privacy Policy. If we make a materialchange to the Privacy Policy, you will be provided with appropriate notice inaccordance with legal requirements. By continuing to use the Services, you areconfirming that you have read and understood the latest version of this PrivacyPolicy.


9.                  Your Choices


If you would like to update yourpreferences on the types of communications you receive from us, or opt out ofmarketing communications from us, you may do so at any time by updating thecommunication preferences in your account profile. Please note that we maycontinue to send non-promotional communications such as important notices,payment confirmations and transaction-related emails and other informationabout your use of the Services. If you would like to opt-out of (i) marketing.You may also do so by emailing us your request at privacy@Falconride.io.


10.              Access And Data Subject Rights


Subject to applicable law and asexplained in this section, you may have certain rights with respect to theinformation we collect and process about you.


Access, Correction, Deletion andObjection Rights. You may have the right to access, request correction anddeletion of, and object to our use of your information. To exercise yourrights, please contact us as set forth in the “Contact Information” sectionbelow. You may also access and modify much of the information that you havesubmitted by logging into your account and updating your profile. Please notethat copies of information that you have updated, modified, or deleted mayremain viewable in cached and archived pages of the Sites or Apps for a periodof time. In addition, we may retain certain information about you as requiredby law or as permitted by law for legitimate business purposes. For example, ifyou request that we delete your information but we believe that you haveviolated our Terms of Use, we may retain information about you in order toattempt to resolve the issue before deleting it. Therefore, the provision ofArticle (5)of the Law 13/2016 applies.


(a)               Complaints


Ifapplicable, you may make a complaint to the privacy regulator or supervisoryauthority where you are based. Alternatively you may seek a remedy throughlocal courts if you believe your rights have been breached.


Qatar Personal DataPrivacy Protection Law No. (13) of 2016 entitles you the following rights:


(i)                To obtain access to and/or a copy ofcertain information we hold about you


(ii)              To obtain, in certain circumstances, acopy of certain information we of yours in a structured, commonly used andmachine readable format, and to ask us to transfer this to a third party ofyour choice


(iii)            To request that we update yourinformation we hold that is out of date .


(iv)            To request that we delete certaininformation we hold about you


(v)              To request that we restrict the way weprocess and disclose certain of your information


(vi)            To revoke your consent for theprocessing of your information, to the extent our processing of yourinformation is not based on another legal basis


(vii)          To object to certain processing ofyour information as follows:


(b)              Right to object to direct marketing:you may object to our processing of your information for direct-marketingpurposes (Including any direct marketing processing based onprofiling). See “Your Choices” above for more info.


(c)               Right to object to processing(Including profiling) based on legitimate interest grounds: in addition, wherewe are relying upon our legitimate interests to process information, you mayobject to that processing. If you object, we must stop that processing unlesswe can demonstrate compelling legitimate grounds for the processing thatoverride your interests, rights and freedoms, or we need to process theinformation for the establishment, exercise or defense of legal claims. We willconsider each case on an individual basis.


You may exercise your rights or make arequest regarding your information held by us, request further informationabout your legal rights under applicable law, or submit a complaint about ourprivacy practices by contacting us at any time, using the contact details setforth in the “Contact Information” section below.


We will consider all requests andprovide our response within the time period stated by applicable law. Pleasenote, however, that certain information may be exempt from such requests insome circumstances.If we need to keep processing your information to provideservices to you or to comply with a legal obligation. Moreover, you will not bepermitted to examine the information of any other person or entity. We also mayrequest you provide us with information necessary to confirm your identitybefore responding to your request.


11.              Transfer


Falcon may transferpersonal information pertaining to you to third parties for the Purposes. Youare expressly notified that the transfer may also be to foreign jurisdictionswhere your personal information may be processed by third-party service providersand vendors, or our group companies, in relation to the purposes set out underthis Privacy Policy.  


12.              Contact Information


If you have any questions about this Privacy Policy,would like to exercise your rights regarding your information that we hold, orwould like to raise a complaint with us related to your information, you shouldcontact us as follows:

Privacy Team privacy@Falconride.io